Plant Bae offers a 7-day live arrival guarantee. Once your plant(s) has shipped, if your order doesn’t make it within 7 days, we’ll replace it or provide a store credit for its full value.
Here are actions that will void our guarantee:
Repotting or replanting within the initial 7 days of receiving your plant.
Subjecting your plant to improper growing conditions, media, or lighting within the first week.
Applying fertilizer during the initial 7 days; our plants come with slow-release fertilizer, additional fertilizer can be harmful.
Misusing insecticides during the first week.
Overwatering your plant in the initial 7 days; most potted plants prefer the top layer of soil to dry before watering.
Making alterations, taking cuttings, to your plant within the first week.
Leaving your package in extreme temperatures (below 40°F or above 95°F) for more than 5 minutes after delivery.
By purchasing from us, you agree:
Product images are for reference only; actual plants may vary slightly in size.
Unless specified, we offer “Grower’s Choice” selection, which means we will choose the best plant that is available from our inventory, and ensure it is healthy, and pest-free.
Variegation in plants is natural and may vary from plant to plant; we don’t replace plants due to variegation changes.
Minor cosmetic imperfections are normal; Since plants are living organisms, perfection isn’t guaranteed. Minor leaf imperfections may occur occasionally.
Broken or yellowing stems or leaves upon arrival are rare but can happen; we do our best to ensure safe packaging.
Returns or refunds on live plants require prior authorization.
